Small retailers face increased bills of around $300 a year in Eftpos interchange fees – the charges levied by banks to process the payments - thanks to changes being pushed through by Epal, the organisation in charge of Eftpos.
The increased fee is now scheduled for introduction on October 1, leaving retailers in a dilemma about whether to pass on the extra costs to customers or try and absorb it themselves.
Under the new rules, the merchants’ bank, which used to receive 5c per transaction to help fund the Eftpos system, will now be charged an average of nearly 10cents per transaction, a huge increase in their costs which now appears will be passed directly through to retailers.
Although the banks have not yet stated explicitly that they will pass on the extra costs, the tone of the various press releases issued by Epal suggests that both retailers and consumers are in danger of getting slugged.
One particularly controversial aspect of these changes is that Coles and Woolworths, which together account for about 30% of all Eftpos transactions, will be exempt from the charges and can remain on the older, cheaper, charging structure. The reason is that these two giants are big Epal shareholders and board members, so have been able to negotiate themselves a special position.
This leaves smaller, “Mum and Dad” type businesses to bear the brunt of the increase.
At a time when the retail sector is struggling and banks are still making record profits, critics say this increase seems at best untimely, and at worst downright greedy, since the big four banks could gain over $100m a year in extra revenue from these changes.
“Australian shops and consumers are already doing it tough – they certainly don’t need further charges to access their own money with their debit card” said Jost Stollmann, CEO of Tyro Payments, and independent Eftpos operator.
But the Eftpos industry argues that it is still cheaper than credit cards such as Visa and Mastercard.
Around 380,000 small businesses will be affected by the change, who between them conduct about 1.2billion Eftpos transactions each year.
Russell Zimmerman of the Australian Retailers Association has called on the banks to think twice before passing any of the fee increase on to their retailer customers. “We have always maintainted that retailers should not get hit with the increase. This is an unfair fee that hits smaller retailers hardest because small shops tend to take more payments with Eftpost, compared to larger stores that take most larger payments on credit cards.”
A spokesman for Epal was unavailable for comment.


43 Comments
sqeeze every .000001% greedy horible bankers
Replyalways good to see the banks are small business focused , just look at their ads on TV , they say they are - just ask them , the Banks are all about profit at any cost , business or house buyer , the banks are disgusting
ReplyThe banks do this so they can pay higher interest to the rich who invest millions/billions into the banking sector. The minorities win as the majority lose!
ReplyMaybe we should ditch the eftpos and just go cash
ReplyAs I don't mind bashing the banks, I have to ask why the banks are being targeted here. A seperate company epal, which has Woolies & Coles on its board & as shareholders is organising the increase (except for Woolies & Coles). Shouldn't this article be targeting Woolies & Coles (or more exactly epal)? They are increasing the cost to their competitors. The ARA should be taking epal to court.
ReplyActually stuff it, I just found out who owns Epal, go after them all. ePAL is wholly owned and funded by its 14 founding Members, including major banks and retailers: Australia and New Zealand Banking Group Limited, Australian Settlements Limited, Bank of Queensland Limited, Bendigo and Adelaide Bank Limited, Cashcard Limited, Citigroup Pty Limited, Commonwealth Bank of Australia, Coles Group Limited, Cuscal Limited, Indue Limited, National Australia Bank Limited, Suncorp Metway...
ReplyIt seems that Coles and woolworths are taking advantage of their power in the market. When will the government curb the greed of these monopolies.
Replyyeah , make them pay . they are ripping-off customers
ReplyHow can one be satisfy with multi-billion dollars profit? There must be more where it come from!!!!! We must take them all, every last single cents. "we come, we see, we charge", and there's nothing anyone can do about it, we have the best lawyers on our payroll, and we have the moral high ground (did it for the shareholder etc, etc). We shall take all we can and give nothing back.
Replythey should pay more tax too . retailers are scums
Reply