Customer Service
-
Is Your Business Blogging To Its Fullest Potential?
Blogging can be a great tool for your business, but how do you get it right?
March 14, 11:24 am -
How complaints can make you stronger
THE Life of a business owner is never easy. We work long hours, rarely take holidays, and carry heavy responsibilities all day, every day. A lot of blood, sweat and tears go into running a business, so it's understandable that customer complaints can sometimes feel like personal criticism.
September 9, 11:55 am
-
7 Rules to make ‘The Customer’ always (feel) right
Do you think you have created a strong business identity, with great staff, great products or services, and a robust business model? Well, if so, you're well on your way to success, but don’t forget about the most important factor….’The Customer’.
August 29, 10:58 am -
Customer service – where we’re going wrong and how to put it right
AUSTRALIA has just reported the lowest annual increase in retail spending in 50 years, so you’d think that businesses would be doing everything they could do entice customers back to their stores or buy more of their products.
August 4, 4:52 pm -
How to put the WOW into customer service
So how do we turn our customer service from ordinary to extraordinary? Well I’ve discovered that putting the WOW into customer service relies on knowing exactly when to add the WOW.
June 30, 12:09 pm -
Word of mouth is just not enough
There's no doubt that a strong reputation is important. But, if you've relied on word of mouth only, you've failed one of first tests of business: constantly and consistently promoting your business to become top of mind to your target audience.
June 27, 11:33 am -
How well do you know your customer?
Knowing your customer is critical to business success. When was the last time you asked customers about your business and what they expect from you?
June 10, 2:15 pm -
How to make the most of your clients
In your haste to build your business make sure you don’t ignore your biggest asset; your existing clients!
February 28, 10:00 am -
Women helping women
Westpac is the only Australian Bank with a unit dedicated to supporting female customers.
December 8, 10:06 am -
The importance of customer relations
Neglecting the importance of customer interaction and satisfaction is a shortcut to small business failure.
September 8, 5:28 pm
KBB TV
What's Hot on KBB
- Stop Losing Money! May 16, 11:28 am
- Consumer Confidence Stays Surprisingly Flat May 16, 10:45 am
- WATCH: The Lowdown On Greece From CNN's Richard Quest May 16, 9:59 am
- What's The Deal With Greece, And Should We Be Worried? May 16, 9:59 am
- KBB Morning Snapshot May 16, 8:55 am
Contact Us
-
If you've got your own small business story, or you'd like to comment on our new website, fill out our feedback form.Write To Us Now »
Latest From Twitter
Follow KBB on Twitter
-
KochiesBiz
$A Continues Slide on Greek Woes; Slow House Sales Cost Jobs; Gillard Mounts Monster Campaign Trailhttp://bit.ly/KdFX5F
-
KochiesBiz
RT @kochie_online: Dow down 63 pts, Europe down, Greek market off 5%. New Greek elections called for June 27. Euro has been crunched. Aussie US99.25c
-
KochiesBiz
RT @kochie_online: All Ords down 36pts. Coca-Cola Amatil announces new beer deals; Pac Brands says takeover offer unlikely. AUD trading at $US0.999
