• Kochie's Business Builders Series 5, Episode 1

    Australia's #1 small business television show is back for another series. Don't miss KBB TV on Sundays at 10am on Channel 7.

    October 21, 1:35 pm
  • The dangers of passive word of mouth marketing

    Every business lives or dies based on their reputation. So why would you risk leaving Word of Mouth to chance?

    October 21, 10:52 am
  • How to get 2million workers bidding for your business

    IT’S not often that you find a service that can offer small businesses savings of 90% or more, but Australian-founded website www.freelancer.com is doing just that. A truly unique and innovative operation that can save you a fortune on everything from web design to IT services, data inputting, copywriting – even manufacturing.

    October 21, 10:14 am
  • Don't advertise your business - market it!

    Too many business owners believe that marketing their business means just paying for a few ads.

    October 21, 9:36 am
  • How complaints can make you stronger

    THE Life of a business owner is never easy. We work long hours, rarely take holidays, and carry heavy responsibilities all day, every day. A lot of blood, sweat and tears go into running a business, so it's understandable that customer complaints can sometimes feel like personal criticism.

    September 9, 11:55 am
  • 7 Rules to make ‘The Customer’ always (feel) right

    Do you think you have created a strong business identity, with great staff, great products or services, and a robust business model? Well, if so, you're well on your way to success, but don’t forget about the most important factor….’The Customer’.

    August 29, 10:58 am
  • Three steps to your first website

    IF you thought having a website presence for your business wasn’t essential, think again.

    August 8, 10:23 am
  • Customer service – where we’re going wrong and how to put it right

    AUSTRALIA has just reported the lowest annual increase in retail spending in 50 years, so you’d think that businesses would be doing everything they could do entice customers back to their stores or buy more of their products.

    August 4, 4:52 pm
  • How to put the WOW into customer service

    So how do we turn our customer service from ordinary to extraordinary? Well I’ve discovered that putting the WOW into customer service relies on knowing exactly when to add the WOW.

    June 30, 12:09 pm
  • Word of mouth is just not enough

    There's no doubt that a strong reputation is important. But, if you've relied on word of mouth only, you've failed one of first tests of business: constantly and consistently promoting your business to become top of mind to your target audience.

    June 27, 11:33 am